Aaliyah Castro
South Shore Dental Excellence
Riverview,FL
1
Language
6
years of professional experience
Receptionist with proven success at South Shore Dental Excellence, enhancing appointment scheduling to reduce wait times and boost client satisfaction. Expert in office administration and customer service, adept at managing calls and maintaining accurate records. Recognized for exceptional organization skills and a commitment to creating a welcoming environment.
Work History
Receptionist
9 Months- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Receptionist
1 Year 8 Months- Managed patient scheduling and appointment reminders to optimize clinic workflow.
- Greeted patients warmly, ensuring a welcoming atmosphere upon arrival.
- Maintained accurate patient records and updated information in electronic health systems.
- Assisted in billing inquiries and processed payments efficiently at the front desk.
- Handled incoming calls promptly, addressing inquiries and directing them appropriately.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
3 Years 7 Months- Ensured cleanliness and organization of reception area, promoting a professional environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma
Skills
Organization skills
Time management
Telephone skills
Data entry
Appointment scheduling
Office administration
Customer service
Courteous and professional
Languages
Spanish
Full Professional
Timeline
Receptionist
South Shore Dental Excellence
01.2026 - CurrentRead More
Receptionist
Dental Associates
04.2024 - 12.2025Read More
Receptionist
Americas Car Wash
01.2021 - 08.2024Read More
Lennard High School
High School Diploma
Read More