Aaliyah Cazares
Azle
Summary
Highly motivated Customer Service Representative with 3+ years of experience. Impacting positive organizational outcomes through critical thinking, problem solving and maintaining a confident and positive attitude. Confident in my ability to collaborate with cross-functional teams to resolve complex problems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pizza Hut
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Student Intern
Sterile Processing Tech
03.2024 - 04.2024
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
Restaurant Hostess
Capriccio Restaurant
05.2021 - 02.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Education
No Degree - Sterile Processing Technology
Concorde Career College
Grand Prairie, TX06.2024
High School Diploma -
Azle High School
Azle, TX02.2023
Skills
- Customer Service
- Critical Thinking
- Problem Resolution
- Call center experience
- Money handling abilities
- Complaint Handling
- Payment Processing
- Prioritization
- CPR Certified
Certification
- First Aid/CPR Certified
- SPT - Sterile Processing Technician
Timeline
Student Intern
Sterile Processing Tech
03.2024 - 04.2024
Customer Service Representative
Pizza Hut
05.2022 - Current
Restaurant Hostess
Capriccio Restaurant
05.2021 - 02.2022
No Degree - Sterile Processing Technology
Concorde Career College
High School Diploma -
Azle High School