Aaliyah Christy
Summary
Proven customer service expert from Kreative Kids Learning Center, adept in problem-solving and critical thinking. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Demonstrated exceptional teamwork and multitasking at Kentucky Fried Chicken, ensuring quality and efficiency. Skilled in active listening and maintaining high customer satisfaction.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Kreative Kids Learning Center
11.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Crew Member
Kentucky Fried Chicken
Stone Mountain, GA
10.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
GED -
Georgia Piedmont Technical College
Clarkston, GA07.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Kreative Kids Learning Center
11.2023 - Current
Crew Member
Kentucky Fried Chicken
10.2023 - 12.2023
GED -
Georgia Piedmont Technical College