Aaliyah Davis

• Managed the full business development lifecycle by prospecting, generating new business opportunities, qualifying leads, and building relationships with hiring managers and executive decision-makers, consistently conducting 10+ client meetings and discovery conversations weekly.
• Partnered with clients to understand hiring initiatives and technical staffing needs, delivering tailored talent solutions aligned with their business objectives while securing a new Master Services Agreement (MSA).
• Sourced, screened and presented qualified technology candidates while coordinating interviews and supporting the hiring process from initial outreach through placement, resulting in 3 consultants on billing.
• Collaborated cross-functionally with recruiters, clients, and candidates to manage communication, strengthen relationships, and deliver a seamless hiring experience.

• Managed a pipeline of 100+ active loan files monthly, ensuring accuracy, compliance, and an average 20% faster approval time.

• Served as the primary liaison between borrowers, loan officers, underwriters, title companies, and third-party vendors, maintaining clear communication throughout the loan process.

• Streamlined workflows between sales and underwriting teams, improving operational efficiency by 15% and enhancing the overall client experience.

• Reviewed financial documentation, calculated debt-to-income ratios, and analyzed loan files to ensure compliance with lending guidelines and support successful loan approvals.

• Contacted warm inbound leads to qualify prospective homebuyers and homeowners interested in purchasing or refinancing, scheduling qualified appointments for Loan Officers.

• Converted 25% of warm leads into loan applications through consultative conversations, relationship building, and personalized follow-up.

• Educated borrowers on mortgage products, gathered financial information, and identified lending solutions based on each client's goals and qualifications.

• Consistently ranked among the top 10% of peers by exceeding appointment-setting and loan application goals in a fast-paced, metrics-driven environment.

• Assisted 60 customers daily, resolving account inquiries and contributing to customer satisfaction in a fast-paced call center environment.

• Educated homeowners on mortgage servicing processes and payment options to enhance understanding and support informed decision-making.

• Investigated customer concerns and collaborated with cross-functional teams to resolve complex account issues efficiently.

• Maintained detailed account documentation and ensured compliance with company policies, streamlining support processes for timely resolutions.