Aaliyah Decatur
Hesperia,CA
Summary
Transitioning six years of freelance customer support experience to a dedicated full-time role with your team. Authorized to work anywhere in the US.
Overview
9
9
years of professional experience
Work History
Cashier
Walmart
Barstow, CA
02.2024 - Current
- Check customer out
- Deal with money
Teir 2 customer support representative
TELUS International
Las Vegas, NV, US
05.2019 - 12.2021
- 5 years of billing and/or reimbursement experience
- Unity system experience preferred
- Strong MS Excel knowledge
- Excellent communication (verbal/written), analytical, problem-solving, and people skills
- My ability to manage multiple tasks, are meticulous, responsive, and demonstrate independent thought and critical thinking
- Schedules patient appointments and enters required information in the computer system in an accurate and timely manner
- Obtains demographic, insurance and financial information from patient or guarantor
- Enters information in computer system with a high degree of accuracy
- Explains all required forms to the patient or guarantor and obtains the necessary signatures
- Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures
- Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes
- Built rapport with customers through active listening, empathy, and personalized interactions
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Oversaw billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Proficient communication, documented notes and created cases for each caller using salesforce program
- Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
- Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a cheerful outlook
- Answer incoming calls in a professional, accurate, timely and courteous manner
- Transfer callers to the appropriate queue if question is of a more complex issue (claims, authorizations.)
- Utilize appropriate resources, including those online; to provide timely responses
- Manage time to ensure calls are answered within required timeframes and appropriate follow up is done in a timely manner
- Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
- Excellent communication(written and oral) and interpersonal skills
- Strong organizational, multi-tasking, and time-management skills
- Experience working in a high-volume call center setting (x calls per hour)
- Experience with healthcare terminology
Data Entry specialist
Journeys
Las Vegas, NV, US
01.2016 - 05.2019
- Accurately entered and verified data into company database, ensuring high levels of accuracy and completeness
- Strong computer skills and basic understanding of databases and typing shortcuts
- Maintained confidentiality of sensitive information by adhering to strict security protocols
- Performed regular data quality checks to identify and correct errors, maintaining a clean and reliable database
- Collecting data including but not limited to bills, client info, financial statements, invoices, or receipts
- Ensuring data is accurate and complete
- Organizing storage systems
Education
Diploma -
Silverado
Victorville, CA06.2013
Skills
- Regulatory compliance
- Process Improvement
- Organizational skills
- Microsoft Office
- Bookkeeping
- Typing 40 WPM
- Problem solving
- CRM software
- Proficient written skills
- Proficient verbal skills
Personal Information
Work Permit: Authorized to work anywhere in the US.
Timeline
Cashier
Walmart
02.2024 - Current
Teir 2 customer support representative
TELUS International
05.2019 - 12.2021
Data Entry specialist
Journeys
01.2016 - 05.2019
Diploma -
Silverado