Aaliyah Dunnorm
Minneapolis,MN
Summary
Dynamic Customer Service Representative with a proven track record at McGill Apicultural Association, excelling in complaint resolution and account updating. Enhanced client satisfaction through effective coordination and proactive problem-solving. Developed training processes that optimized service delivery, contributing to a collaborative team environment and improved operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
McGill Apicultural Association
02.2021 - 12.2024
- Responded to customer requests for products, services, and company information.
- Informed customers on billing and payment processing procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented and developed customer service training processes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Hourspent
03.2017 - 08.2020
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
Education
Associate Of Business Administration - Business
City Colleges of Chicago
Chicago, IL02.2023
High School Diploma - Gender Studies
Hubbs Learning Center
Saint Paul, MN09.2016
Skills
- Complaint resolution
- Account updating
- Scheduling
- Coordination
- Product and service solutions
- International sales support
- Appointment scheduling
Timeline
Customer Service Representative
McGill Apicultural Association
02.2021 - 12.2024
Customer Service Representative
Hourspent
03.2017 - 08.2020
Associate Of Business Administration - Business
City Colleges of Chicago
High School Diploma - Gender Studies
Hubbs Learning Center
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