Aaliyah Falsetta
Pompton Lakes,NJ
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
2
2
years of professional experience
Work History
Phlebotomist
HackensackUMC
07.2022 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed and processed requisitions for laboratory tests.
- Monitored patients for reactions and verified sample quality.
- Developed and implemented strategies to improve phlebotomy processes.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Customer Service Representative
DialAmerica
06.2022 - Current
- Energy and enthusiasm!
- Strong communication skills
- Basic computer/ data entry skills
- Willingness to learn
- Answering customer requests or inquiries concerning services, products, billing, etc
- Delivering superior service identifying and resolving customer; issues using problem-solving skills
- Building a positive rapport across a variety of personality types
- Continually maintaining a working knowledge of our clients' products, services and promotions
- Putting the customer first and remaining polite and professional at all times
- Documenting all customer information, communications and sales in a computer system
Cashier/Customer Service/Waitress
Cava
02.2021 - 01.2023
- Enthusiastically educate guests about our menu and assemble orders as requested
- Keep the serving line, dining room, and restrooms clean and organized
- Follow recipes and procedures to maintain food quality and consistency
- Adhere to safety and sanitation procedures
- Restock stations and keep them clean and organized
- Ensure the overall cleanliness of the restaurant
- Deliver a delicious, unique, and memorable experience to each of our guests
- Put deliveries away, plus any additional duties assigned
- Ability to cross train across the restaurant to ensure rapid growth
- Stand for long periods of time and lift up to 50 pounds
- Assist with any additional duties assigned
Education
Pompton Lakes High School
Skills
- Customer Service
- POS
- Powerpoint
- Sales
- Fast learner
- Server
- Organizational Skills
- Microsoft Office
- Phlebotomy
- Certifications and Licenses
- Research
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist
HackensackUMC
07.2022 - Current
Customer Service Representative
DialAmerica
06.2022 - Current
Cashier/Customer Service/Waitress
Cava
02.2021 - 01.2023
Pompton Lakes High School