Aaliyah S Ferguson
Nassau,NP
Summary
Dynamic leader with extensive experience in directing teams and overseeing multifaceted projects to fulfill strategic aims. Adept at streamlining processes and upholding high performance standards in line with company goals. Valued for a team-oriented approach and relentless pursuit of excellence.
Overview
8
8
years of professional experience
Work History
Operations Analyst
UBS
12.2023 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Optimized operational efficiency by analyzing and streamlining processes.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Created custom reports and visualizations to support decision-making processes.
- Enhanced reconciliation efficiency by streamlining processes and implementing automation tools.
- Ensured compliance with regulatory requirements through meticulous attention to detail and adherence to established guidelines.
- Supported internal and external audit requests, providing accurate documentation and assisting in issue resolution.
- Streamlined communication processes, leading to improved collaboration between departments.
Teller Supervisor, Treasury Custodian
Commonwealth Bank
11.2021 - 12.2023
- Supervise operations department
- Responsible for branch cash inventory, cheque inventory
- Balance ABM’s on a day to day basis
- Reconcile General Ledger
- Ensure all ABM’s are topped up to cash capacity
- Ensure that each teller are within cash limits
- Scans cheques to adhere to each time
- Supervised counting of cash, checks and drafts to catch teller errors and maintain bank records
- Ordered cash supply to regularly keep register fully stocked for bank needs
- Confirmed correct signatures, dates and amounts on checks, preventing clerical mistakes
- Resolved discrepancies with customer accounts to assist tellers and provide excellent customer service
- Verified and post armored car deposits
- Balanced currency, coin and checks in cash drawers at ends of shifts
- Examined checks for endorsements and to verify other information, such as dates, bank names, identification of persons receiving payments and legality of documents
- Monitored bank vaults to ensure cash balances were correct
- Prepared work schedules for staff
Assistant Credit Officer
Commonwealth Bank
08.2022 - 11.2022
- Sell loan products and meet loan production targets
- Perform business development tasks, including managing the pipeline by generating leads and referral business, and maintaining relationships with existing and past clients
- Meet and communicate with applicants to explain the risks and benefits, as well as the terms of loan products and government regulations
- Obtain relevant information and evaluate applicants’ financial status, including credit history, debt-to-income ratio, and appraisal reports, to determine recommendation for loan approval
- Ensure all necessary information and documentation is submitted to the loan underwriting department, and is recorded properly in electronic file format
- Represent the employer at community events and host seminars
- Maintain current knowledge of all applicable lending regulations, the economy, market rates, vendors, and competitors
- Consistently deliver first-class customer service
Special Credit Legal
Commonwealth Bank Head Office
10.2021 - 01.2022
- Examined legal documents submitted to courts for adherence to laws and court procedures
- Prepare Summonses
- Balance Legal Fee Spreadsheet
- Appear to court on behalf of the bank
- BankWork directly with bank’s Attorneys
- Update All branches on what accrued in court
- Distribute cheques to various legal Chambers once legal fees are prepared
Foreign Exchange Teller
Commonwealth Bank
11.2018 - 10.2021
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
- Prepare US chequesMaintained friendly and professional customer interactions
- Processed customer transactions accurately and efficiently
Customer Service Representative
Commonwealth Bank
04.2018 - 11.2018
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Identified sales opportunities and referred customers to branch partners in financial services
- Maintained friendly and professional customer interactions
- Processed customer transactions accurately and efficiently
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
Education
BBA - Banking And Finance
Edinburgh Napier University
England, AR05.2026
High School Diploma - undefined
C.V Bethel Senior High
South Beach01.2016
High School Diploma - undefined
S.C Mcpherson Senior High
Golden Gates01.2013
Skills
- Reporting skills
- Operational efficiency
- Workflow optimization
- Data analysis
- Reconciliation
- Customer care
- Supervisory
- Multitasking
- Microsoft Excel
- Teamwork and collaboration
Timeline
Operations Analyst
UBS
12.2023 - Current
Assistant Credit Officer
Commonwealth Bank
08.2022 - 11.2022
Teller Supervisor, Treasury Custodian
Commonwealth Bank
11.2021 - 12.2023
Special Credit Legal
Commonwealth Bank Head Office
10.2021 - 01.2022
Foreign Exchange Teller
Commonwealth Bank
11.2018 - 10.2021
Customer Service Representative
Commonwealth Bank
04.2018 - 11.2018
High School Diploma - undefined
C.V Bethel Senior High
High School Diploma - undefined
S.C Mcpherson Senior High
BBA - Banking And Finance
Edinburgh Napier University