Aaliyah Hansen

• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Ground beans for espresso shots according to individual customer specifications.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.

• Developed creative recipes for signature coffees or blended drinks unique to the cafe.
• Operated cash registers to process customer payments.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.

• Demonstrated excellent verbal communication skills when interacting with customers.
• Managed multiple tasks simultaneously while providing excellent customer service experience.

• Multi-Call Handling

• Computer knowledge and typing skills

• Insurnace terminology and knowledge

• Answered phone calls from guests inquiring about room availability, rates, reservations and other related inquiries.
• Processed cashier transactions accurately and efficiently while adhering to all established cash handling policies.
• Responded promptly to customer inquiries regarding services available at the hotel or local area via telephone or email.
• Provided general information about the hotel's amenities and nearby attractions.
• Answered telephones and greeted visitors to assist, answer questions and direct.
• Input and confirmed reservations for guests.