Aaliyah Harrison
Chicago,IL
Summary
Dynamic professional excelling in efficient customer transaction management, adept at maintaining accuracy and composure during extended standing. Proven ability to uphold standards of cleanliness and provide responsive customer assistance, with flexibility to support various store sections.
Results-driven Recovery Coach I, under direct supervision, dedicated to assisting clients in achieving stability and advancing life goals. Skilled in introducing clients to diverse recovery support systems, promoting active participation in treatment programs, and supporting educational and healthcare goals. Committed to continuous growth and willingly takes on additional responsibilities.
Overview
2
2
years of professional experience
Work History
Customer Service/Shopper Coordinator
Walmart
New Lenox, IL
03.2023 - Current
- Proficiently handle customer transactions with accuracy and efficiency, maintaining a professional demeanor during extended periods of standing.
- Uphold cleanliness and presentation standards in the assigned work area, ensuring a visually appealing and organized environment.
- Responsively address customer inquiries, providing assistance and fulfilling their needs.
- Demonstrate flexibility by being available to support associates across various sections of the store as required.
- Provide comprehensive assistance to customers regarding prescription and over-the-counter medications, ensuring accurate information and efficient checkout processes.
- Offer support to customers seeking guidance on glasses and contact lenses, facilitating a seamless checkout experience.
Recovery Coach
South Suburban Council
Hazel Crest, IL
04.2022 - 03.2023
- Collaborate closely with the Director of Residential Services and Supervisors to fulfill the role of Recovery Coach I, operating under immediate supervision.
- Assist clients in navigating and accessing services essential for the continual stability and enhancement of their life goals.
- Introduce clients to a spectrum of recovery support systems, encompassing AA, NA, faith-based initiatives, and the establishment of familial or friendship networks, including the facilitation of sponsorship arrangements.
- Promote and actively encourage client participation and engagement in treatment programs, fostering a commitment to sustained recovery where appropriate.
- Facilitate and support clients in achieving educational objectives, offering assistance in areas such as GED attainment and apprentice training.
- Navigate medical and psychiatric appointment logistics, including the enrollment of patients in Affordable Health Care programs to ensure comprehensive healthcare access.
- Provide guidance and support in achieving legal compliance with court requirements, demonstrating a commitment to client advocacy.
Education
High School Diploma -
Simeon Career Academy
Chicago, ILSkills
- Critical Thinking
- Time Management
- Leadership
- Decision-Making
- Customer Retention
- Microsoft Office
- De-escalation
- Reporting
Timeline
Customer Service/Shopper Coordinator
Walmart
03.2023 - Current
Recovery Coach
South Suburban Council
04.2022 - 03.2023
High School Diploma -
Simeon Career Academy