Aaliyah Hart-Falgout
Slidell,LA
Summary
Resourceful professional in customer service roles with expertise in managing high volumes of inquiries and administrative tasks efficiently. Specializes in effective communication, data entry, and appointment scheduling to enhance operational flow. Demonstrates strong problem-solving skills, time management, and adaptability, ensuring positive experiences for clients and team members.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant to the Regional Director
LA Health Solutions
Metairie, Louisiana
12.2024 - 04.2026
- Assisted the clinic floor as back up when needed with knowledge of Therapy Technician, Front Desk Coordinator, and Triage Agent.
- Developed strategies to improve communication between departments within the organization.
- Communicated with patients and attorneys for all patient needs and treatment needing to be escalated.
- Supported administrative task, including filing, data, entry, and document preparation and proofreading.
- Calculated and input billing info for DME provided to patient.
- Performed X-rays on all new and existing patients as requested by provider.
Payroll Administrator
Netchex
Covington, LA
06.2022 - 12.2024
- Responded to questions from employees about their paychecks or deductions via email or phone calls in a timely manner.
- Processed off-cycle payments accurately within specified deadlines.
- Updated employee profiles with changes in job titles or salaries as required.
- Performed administrative tasks such as filing, copying, scanning for the Payroll Department.
- Tracked High Revenue Client general ledgers, Quickbooks and credits.
- Maintained accurate records of employee attendance, leave balances and tax information.
- Verified employee hours worked against timesheets provided by supervisors.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Optical Lab Technician
Kreweduoptic
New Orleans, LA
11.2021 - 11.2022
- Verified that all jobs were completed accurately before release from the lab.
- Operated edging machines to cut lenses according to specifications on job tickets.
- Performed accurate measurements of lenses, frames and facial features for prescription orders.
- Created work orders for special order requests from customers.
Surgery Scheduling Coordinator
Hand Center Of Louisiana
Metairie, LA
02.2021 - 12.2021
- Communicated with insurance companies to determine coverage for specific procedures.
- Scheduled follow-up appointments according to post-operative protocols.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Checked patient insurance and collected pre-authorizations from providers.
- Provided itemized billing information to patients for treatments.
Scheduler
Lcmc Health
New Orleans, LA
11.2019 - 02.2021
- Performed data entry into computer systems for tracking purposes.
- Scheduled and confirmed appointments.
- Reviewed, approved and filed referrals from other facilities for patients.
Patient Financial Representative
GetixHealth
Mobile, Alabama
11.2016 - 11.2019
- Researched and resolved complex billing issues with payers or other departments within the organization.
- Verified patient insurance coverage and eligibility for services rendered.
- Processed payments received from patients via cash, check or credit card transactions.
- Reviewed third-party remittance advices for accuracy prior to posting payments into system.
- Performed detailed account reconciliations to ensure accuracy of payments received.
Education
Associate of Science - Associates of Science/ Business Administration
University of Phoenix
Tempe, AZ02-2026
Skills
- Data Entry/ Record Keeping
- Business, Project and Operations Management
- Time Management
- Organization and Multitasking
- Payroll Auditing / Administration
- EPIC, ECW, CRM, CCC One, Mitchell, Microsoft, NetSuite, Salesforce, Quickbooks
Certification
• Certificate of Phlebotomy from Career Center of Mobile, AL
• State of Louisiana Board of Chiropractic Examiners- Chiropractic Radiologic Technologist
• State of Louisiana Board of Chiropractic Examiners- Chiropractic Radiologic Technologist
Timeline
Assistant to the Regional Director
LA Health Solutions
12.2024 - 04.2026
Payroll Administrator
Netchex
06.2022 - 12.2024
Optical Lab Technician
Kreweduoptic
11.2021 - 11.2022
Surgery Scheduling Coordinator
Hand Center Of Louisiana
02.2021 - 12.2021
Scheduler
Lcmc Health
11.2019 - 02.2021
Patient Financial Representative
GetixHealth
11.2016 - 11.2019
Associate of Science - Associates of Science/ Business Administration
University of Phoenix