Belen Arevalo
Palmdale,CA
Summary
Dynamic lead sales associate with over four years of experience in retail. Skilled in conflict resolution, data analysis, and training new employees. Committed to enhancing customer satisfaction and driving sales growth through effective team collaboration. Utilizes strong organizational abilities to maintain orderly and efficient work environments. Knowledge of effective communication techniques ensures positive interactions with clients and staff.
Overview
8
8
years of professional experience
Work History
Lead Sales Associate
Vans Off The Wall
Palmdale, CA
10.2021 - Current
- Mentored and trained sales associates on product knowledge and customer service strategies.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
Cashier Team Lead
Carl's Jr
Palmdale, CA
01.2020 - 10.2021
- Supervised daily cash handling and transaction accuracy for team of cashiers.
- Trained new employees on customer service protocols and operational procedures.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Cashier
Burger King
Palmdale, CA
09.2017 - 01.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of the front counter area.
- Provided excellent customer service, addressing inquiries and resolving complaints promptly.
- Trained new cashiers on operational procedures and customer interaction techniques.
Skills
- Data entry/ Record keeping
- Filing
- Tactful conflict resolution
- Microsoft Office (Word, Excel, Outlook)
- Scheduling
- POS system
- Bilingual (Spanish and English)
Timeline
Lead Sales Associate
Vans Off The Wall
10.2021 - Current
Cashier Team Lead
Carl's Jr
01.2020 - 10.2021
Cashier
Burger King
09.2017 - 01.2019