Anna Dietz
Asheville,NC
Summary
Highly organized and customer-oriented service dispatcher with extensive experience in managing service calls, coordinating with field personnel, and ensuring timely responses. Demonstrates excellent communication and conflict resolution skills with a strong focus on customer satisfaction. Seeking to leverage my expertise to contribute to an efficient and responsive dispatch team.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator
Rockcliff Oral Surgery
Asheville, NC
08.2024 - Current
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Service Dispatcher
Electronic Office
Asheville, NC
01.2023 - 07.2024
- Coordinated and dispatched service calls, ensuring prompt and efficient responses.
- Maintained clear and constant communication with field personnel to facilitate smooth operations.
- Resolved conflicts and handled customer complaints, maintaining high levels of customer satisfaction.
- Managed service schedules and prioritized tasks based on urgency and importance.
- Coordinated and prioritized over 100 daily service calls by managing workloads effectively, utilizing scheduling software and communication tools to minimize response times by 25%.
Customer Service Representative
Ally Bank
Weaverville, NC
11.2019 - 09.2022
- Addressed customer inquiries and complaints, providing effective solutions and maintaining satisfaction.
- Processed customer transactions and managed accounts, ensuring accuracy and efficiency.
- Collaborated with team members to improve service processes and enhance customer experience.
- Increased sales by 25% within six months using cross-selling and upselling techniques, leveraging CRM software to track customer interactions and identify opportunities for additional product offerings.
Assembly Worker
Spherion Staffing
Asheville, NC
11.2018 - 10.2019
- Assembled products in accordance with specifications, ensuring quality and precision.
- Performed routine quality checks to uphold product standards.
- Worked closely with team members to meet production goals and deadlines.
Housekeeper
Highland Farms Community
Black Mountain, NC
03.2018 - 11.2018
- Cleaned and maintained guest rooms and common areas to high standards.
- Provided excellent customer service to guests, addressing their needs and requests.
- Reviewed inventory of cleaning supplies monthly, ensuring optimal stock levels and budgeting efficiency, resulting in a 15% reduction in supply costs over the fiscal year.
Assembly Line Worker
Avadim Technologies Inc
Swannanoa, NC
01.2017 - 02.2018
- Sort, grade, weigh, and inspect products, verifying and adjusting product weight or measurement to meet specifications.
- Observed machine operations to ensure quality and conformity of filled or packaged products to standards.
- Monitor the production line, watching for problems such as pile-ups, jams, or glue that isn't sticking properly.
Education
High school or equivalent -
Tuscola High School
Waynesville, NCSkills
- Dispatch coordination
- Customer service excellence
- Effective communication
- Time management
- Multi-tasking
- Team collaboration
- Attention to detail
- Insurance verification & billing
- Electronic Medical Records
- Data entry/ Record keeping
- Conflict resolution
Timeline
Patient Care Coordinator
Rockcliff Oral Surgery
08.2024 - Current
Service Dispatcher
Electronic Office
01.2023 - 07.2024
Customer Service Representative
Ally Bank
11.2019 - 09.2022
Assembly Worker
Spherion Staffing
11.2018 - 10.2019
Housekeeper
Highland Farms Community
03.2018 - 11.2018
Assembly Line Worker
Avadim Technologies Inc
01.2017 - 02.2018
High school or equivalent -
Tuscola High School