Aaliyah Holmes
Atlanta,GA
Summary
Proven multitasker and communicator, adept in planning and coordination, honed at Old Lady Gang by managing multiple tables and ensuring customer satisfaction. Excelled in high-stress situations at Macys, enhancing loyalty through effective dispute resolution. Skilled in data entry and office administration, consistently achieving efficient workflow and excellent guest experiences without compromising service quality. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Old Lady Gang
Atlanta, GA
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier Team Lead
Starbucks
Atlanta Ga
06.2021 - 11.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Customer Service Representative
Macys
Atlanta, GA
09.2018 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate Degree - Surgical Tech
Georgia Piedmont Technical College
Clarkston, GAHigh School Diploma -
Lithonia High School
Lithonia Ga05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Certification
- First Aid/CPR Certified
Timeline
Server
Old Lady Gang
02.2024 - Current
Cashier Team Lead
Starbucks
06.2021 - 11.2023
Customer Service Representative
Macys
09.2018 - 08.2022
Associate Degree - Surgical Tech
Georgia Piedmont Technical College
High School Diploma -
Lithonia High School