Aaliyah Ingram
Oakland,CA
Summary
Full-time college student studying Audio Engineering with over one year of experience in sales and customer support. Looking to gain more experience in communications and customer service.
Overview
11
11
years of professional experience
Work History
Sales Associate
Mars Record Shop
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise.
- Prepared merchandise for sales floor by cleaning and appraising.
- Assisted in social media account management by providing photos of new merchandise
Software Tester
UserTesting
04.2022 - Current
- Remote Position
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Completed in-depth usability testing on Windows, Android and iOS devices.
Data Entry Clerk
Appen
10.2020 - 09.2023
- Remote Position
- Evaluated source documents to locate needed information.
- Organized, sorted, and checked input data against original documents.
- Created and maintained data entry logs to track data entry activities.
Sales Associate
CVS Pharmacy
11.2018 - 11.2019
- Organized clothing racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Operated company software to organize merchandise
- Trained new employees on customer service, money handling and organizing strategies.
- Solved customer challenges by offering relevant products and services.
Music Theory Tutor/Beginner Guitar Instructor
Independent
08.2013 - 05.2018
- Worked with students between the ages of 12 and 18 in beginner music theory concepts and basic guitar theory.
- Refurbished and guitars by cleaning and applying a fresh set of the appropriate strings.
Office Assistant Intern
Berkeley Art Museum And Pacific Film Archive
06.2013 - 07.2013
- Arranged film titles and distributed information about upcoming events while
- Maintained upkeep in the main office area.
- Gained experience in transcription and email/phone communications.
Education
Certificate of Achievement - Audio Recording
Chabot College
Hayward, CA05.2024
Certificate of Achievement - Music Production
Chabot College
Hayward, CA05.2025
Associate of Arts - Music Technology And Production
Chabot College
Hayward, CA05.2025
Skills
- Customer Service
- Product and Service Knowledge
- Excellent People Skills
- Product Promotion
Timeline
Sales Associate
Mars Record Shop
09.2023 - Current
Software Tester
UserTesting
04.2022 - Current
Data Entry Clerk
Appen
10.2020 - 09.2023
Sales Associate
CVS Pharmacy
11.2018 - 11.2019
Music Theory Tutor/Beginner Guitar Instructor
Independent
08.2013 - 05.2018
Office Assistant Intern
Berkeley Art Museum And Pacific Film Archive
06.2013 - 07.2013
Certificate of Achievement - Audio Recording
Chabot College
Certificate of Achievement - Music Production
Chabot College
Associate of Arts - Music Technology And Production
Chabot College
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