AALIYAH LOVELACE
Queens,NY
Summary
Dedicated and service-driven professional with 4+ years of customer service experience, including military service and fast-paced retail and healthcare roles. Known for exceptional communication, attention to detail, and problem-solving skills. Eager to leverage administrative strengths and adaptability in a healthcare setting as an Access Service Representative.
Core Skills
Patient-Focused Service
Scheduling & Multitasking
Teamwork & Communication
Critical Thinking
Organization & Time Management
Attention to Detail
POS & Cash Handling
Adaptability & Reliability
Overview
2
2
years of professional experience
Work History
Administrative Support Assistant
Northwell Health
Queens, NY
03.2025 - Current
- Greet and check in/out patients in a timely and professional manner to ensure a smooth front desk experience
- Verify insurance coverage and eligibility, ensuring accurate documentation for billing and follow-up
- Schedule, confirm, and modify patient appointments using internal systems with attention to accuracy and efficiency
- Collect and process co-pays and outstanding balances, maintaining cash handling and compliance procedures
- Resolve patient concerns and escalate complex issues to appropriate departments to support service recovery
- Maintain HIPAA compliance while managing sensitive patient data and handling high-volume foot traffic.
Security Forces, United States Air Force
San Antonio, TX
12.2023 - 05.2024
- Maintained safety and security of base personnel, weapons, and property
- Conducted routine patrols and ensured compliance with military protocols
- Worked collaboratively to complete high-stakes tasks in team environments
- Practiced excellent judgment under pressure and enforced security policies.
Crew Member
Trader Joe’s
Long Island, NY
04.2023 - 12.2023
- Delivered outstanding customer service in a high-volume retail setting
- Ensured store presentation through inventory checks and shelf restocking
- Assisted with pricing updates and supported front-end operations.
Education
Associate of Arts -
Queensborough Community College
11.2026
High School Diploma -
Queens High School of Teaching
Queens, NY06.2021
Skills
- Customer service
- Appointment scheduling
- Effective communication
- Conflict resolution
- Time management
- Team collaboration
- Cash handling
- HIPAA compliance
- Training support
- Report preparation
- Proofreading
- Administrative procedures
Timeline
Administrative Support Assistant
Northwell Health
03.2025 - Current
Security Forces, United States Air Force
12.2023 - 05.2024
Crew Member
Trader Joe’s
04.2023 - 12.2023
Associate of Arts -
Queensborough Community College
High School Diploma -
Queens High School of Teaching