Aaliyah Martinez
Lubbock,TX
Summary
Empathetic Patient Services Specialist with 3+ years of experience in high-volume medical environments. Proven track record in improving patient satisfaction scores by 20% and reducing check-in wait times by streamlined administrative workflows. Expert in EMR/EHR systems (Epic), insurance verification, and HIPAA-compliant data management.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Covenant Medical Center
Lubbock, TX
10.2023 - 03.2026
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted with insurance verification processes, ensuring accurate patient billing.
- Coordinated communication between patients and healthcare providers to improve service delivery.
- Trained new team members on best practices in patient service protocols and systems usage.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
Daycare Worker
YWCA
Lubbock, TX
05.2023 - 09.2023
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Planned and implemented age-appropriate educational programs, fostering developmental growth.
- Communicated effectively with parents regarding children's progress and behavior.
- Maintained cleanliness and organization of play areas to promote safety and health standards.
Cashier
Hobby Lobby
Lubbock, TX
05.2019 - 01.2023
- Processed customer transactions efficiently, ensuring accuracy and speed at point-of-sale.
- Managed inventory levels, restocked merchandise, and organized displays to enhance customer experience.
- Trained new team members on cash handling procedures and customer service best practices.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Associate of Science - Nursing
Clarendon College
Clarendon, TX05-2022
High School Diploma -
Frenship High School
Wolfforth, TX05-2017
Skills
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Medical terminology
- Customer service
- Medical billing
- Problem-solving
- Multitasking and organization
- Team leadership
- Financial transaction processing
- Phone and email etiquette
- Flexible schedule
Timeline
Patient Service Specialist
Covenant Medical Center
10.2023 - 03.2026
Daycare Worker
YWCA
05.2023 - 09.2023
Cashier
Hobby Lobby
05.2019 - 01.2023
Associate of Science - Nursing
Clarendon College
High School Diploma -
Frenship High School