Aaliyah Massarelli
Tampa,FL
Summary
Experienced Food Service Supervisor with expertise in team supervision, inventory control, and customer service. Proven ability to implement procedures that improve operational efficiency and customer satisfaction. Focused on achieving measurable outcomes in fast-paced environments and fostering team collaboration to drive operational success.
Overview
20
20
years of professional experience
Work History
Food Service Supervisor
Aramark
Florida City, Florida
01.2023 - 04.2026
- Supervised daily food service operations and assigned staff tasks to optimize efficiency.
- Trained and mentored team members on adherence to food safety standards.
- Managed inventory levels, ensuring proper stock rotation to minimize waste.
- Implemented new procedures that improved customer service experience significantly.
Sales Closer
Monster Reservations Group
Winter Haven, Florida
02.2021 - 12.2022
- Guided clients through sales process, resulting in successful reservation finalizations.
- Developed rapport with clients to identify preferences and recommend tailored solutions.
- Utilized CRM software to track leads and manage customer interactions efficiently.
- Collaborated with team members to enhance customer service and streamline operational workflows.
Retail Merchandising Manager
Driveline Retail Merchandising
Tampa, Florida
03.2018 - 01.2021
- Developed and implemented merchandising strategies that increased product visibility and customer engagement.
- Trained and mentored staff on visual merchandising standards, improving display consistency and aesthetics.
- Analyzed market trends to inform product placement and promotional strategies.
- Managed vendor relationships, ensuring timely delivery of merchandise displays to maintain optimal stock levels.
- Conducted regular store visits to assess compliance with merchandising guidelines.
Cashier/Utility Clerk
Superfresh Food Markets
Claymont, Delaware
10.2014 - 03.2016
- Processed customer transactions with precision and speed, ensuring a seamless checkout experience at Superfresh Food Markets.
- Managed cash register operations, overseeing cash handling and card payment processing to maintain financial accuracy.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Trained new cashiers on company policies and checkout procedures, enhancing team readiness and service quality.
- Implemented customer loyalty programs, promoting engagement and repeat business initiatives.
Cashier/Cook's Assistant
Two J's Hoagie Shop
Chester, Pennsylvania
06.2009 - 09.2011
- Processed customer transactions efficiently and accurately at a busy hoagie shop.
- Guided customers in menu selections and recommended specials to enhance their dining experience.
- Handled cash, credit, and digital payments while ensuring secure transactions.
- Trained new cashiers on register operations and customer service protocols to ensure consistent service quality.
- Completed various tasks assigned by management to support operations.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Checked customer identification to ensure compliance with legal age requirements for alcohol or tobacco purchases.
Restaurant Hostess
Dig Inn Restuant
Marcus Hook, Pennsylvania
09.2006 - 06.2010
- Greeted and welcomed guests, fostering a warm atmosphere for a memorable dining experience.
- Managed reservations and seating arrangements, maximizing table turnover and enhancing guest satisfaction.
- Handled guest inquiries and complaints with professionalism, ensuring swift resolution and maintaining a positive dining experience.
- Provided menu information and answered questions about daily specials.
- Collaborated with kitchen staff to coordinate meal timing and guest service.
- Trained new host staff on best practices for guest interactions and procedures.
Education
High School Diploma -
Chichester School District
Chichester, PA06-2007
Skills
- Food safety management
- Food safety standards
- Inventory management
- Procedure development
- Team supervision
- Staff training
- Vendor management
- Food presentation
- Problem solving
- Effective communication
- Customer service
Affiliations
- Volunteer @ Feeding Homeless Philadelphia 2006-2018
- Volunteer @ United Way Florida 2020-Current
Certificates
- Aramark Basic Kitchen Skills Course
- Aramark Management Skills Course
Timeline
Food Service Supervisor
Aramark
01.2023 - 04.2026
Sales Closer
Monster Reservations Group
02.2021 - 12.2022
Retail Merchandising Manager
Driveline Retail Merchandising
03.2018 - 01.2021
Cashier/Utility Clerk
Superfresh Food Markets
10.2014 - 03.2016
Cashier/Cook's Assistant
Two J's Hoagie Shop
06.2009 - 09.2011
Restaurant Hostess
Dig Inn Restuant
09.2006 - 06.2010
High School Diploma -
Chichester School District