Cynthia Williams
Morven,NC
Summary
Results-driven Food Service Supervisor with expertise in staff management, food safety compliance, and inventory control. Proven track record in enhancing employee performance and operational efficiency. I have just RETIRED from NCDPS on March 2026 after serving NC Food Service Department for over 20+ years. Food Service is my passion and this job would be perfect with the experience I have with Catering, Event Coordinating & Hospitality.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
North Carolina Department of Corrections
Polkton, NC
11.2006 - 04.2026
- Supervised food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation and sanitation standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Developed schedules to optimize staffing efficiency during peak service times.
- Implemented training programs to enhance employee performance and knowledge retention.
- Conducted regular inspections of kitchen facilities to maintain cleanliness and organization.
- Coordinated meal planning in accordance with dietary requirements and budget constraints.
- Collaborated with correctional staff to ensure security protocols were upheld during food service delivery.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Tracked food production levels, meal counts, and supply costs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Established and managed team schedules and shift assignments.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Ensured compliance with health department regulations, maintaining a consistently clean and safe kitchen environment for staff and customers alike.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than20 plus team members before I RETIRED the last day was 03/31/2026
- Reviewed and approved employee schedules and timesheets.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Controlled food costs and managed inventory.
- Served consistent portions following recipes and control standards.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps, and training staff on correct preparation.
Payroll Clerk
Dunavant Logistics
Charlotte, NC
04.2002 - 10.2006
- Processed payroll for employees accurately and efficiently each pay period.
- Maintained employee records, ensuring compliance with company policies and regulations.
- Assisted in resolving payroll discrepancies through detailed investigations and communication with staff.
- Collaborated with HR to implement updates to payroll software, enhancing system functionality.
- Monitored timekeeping systems to ensure accurate reporting of hours worked by employees.
- Maintained payroll information by calculating, collecting, and entering data.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Established a well-organized filing system for maintaining all payroll-related documents securely.
- Facilitated employee understanding of payroll issues, providing detailed explanations and quick resolutions.
- Provided training to new payroll clerks, sharing best practices and system knowledge.
Store Supervisor
Kohl's
Charlotte, NC
10.1998 - 04.2002
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff in customer service excellence and sales techniques.
- Managed inventory levels, facilitating efficient restocking processes to minimize stockouts.
- Analyzed sales data to identify trends, driving strategic merchandising decisions.
- Developed and maintained strong team dynamics, fostering a collaborative work environment.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Coordinated promotional activities, optimizing product placement for increased sales visibility.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Education
High School Diploma -
Bowman Senior High
Wadesboro, NCSkills
- Staff supervision
- Kitchen staff coordination
- Staff leadership
- Food preparation
- Schedule management
- Ordering supplies
- Food safety compliance
- Inventory management
- Hygiene practices
- Sanitation standards
- Food presentation
- Schedule coordination
- Menu planning
- Menu development
- Employee scheduling
- Health regulations
- Staff recruitment
- Allergy awareness
- Food storage
- Fine-dining expertise
- Table setting
- Portioning
- Recipe creation
- Cooking techniques
- Portion control
- Cost control
- Nutrition
- HACCP planning
- Beverage making
- Catering management
- Point of sale systems
- Buffet setup and takedown
- Customer service
- Operations management
- Cost controls
- Special events planning
- Hiring standards
- Hiring procedures
- Catering coordination
- Purchasing
- Bar management
- Menu pricing
- Table service
- Food safety management
- Food safety
- Inventory control
- Microsoft Excel
- Food safety understanding
- Kitchen equipment operation and maintenance
- Timesheet organization
- ServSafe food manager
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20+ staff members.
- Achieved Creating Menus by introducing new dishes for running the best Food Service Apprentice Program run by the State Of NC.
- Collaborated with team of 6 in the development of Apprentice Day Graduation.
- Documented and resolved storage time and temp. abuse which led to saving money and lives from contaminated food.
Certification
- ServSafe, National Restaurant Association - 12/15/2023-12/15/2028
Languages
English
Full Professional
Timeline
Food Service Supervisor
North Carolina Department of Corrections
11.2006 - 04.2026
Payroll Clerk
Dunavant Logistics
04.2002 - 10.2006
Store Supervisor
Kohl's
10.1998 - 04.2002
High School Diploma -
Bowman Senior High