AALIYAH MCCOY
Madison,Alabama
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
BILLING & TECHNICAL CUSTOMER SERVICE ADVISOR
Conduent-Remote
06.2023 - 11.2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers on company systems, form completion, and access to services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Responded to customer calls to answer questions about products and services.
CUSTOMER SERVICE CASHIER
Cava Grill- AL
02.2023 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
CREW MEMBER
McDonald's - AL
06.2022 - 12.2022
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
- Recommended, selected, located and obtained products to meet customer needs
Education
High School Diploma -
Bob Jones High School
Madison, AL12.2022
Skills
- Problem Solving
- Detail-Oriented
- Customer Service
- Computer Skills
- Technical Support
Timeline
BILLING & TECHNICAL CUSTOMER SERVICE ADVISOR
Conduent-Remote
06.2023 - 11.2023
CUSTOMER SERVICE CASHIER
Cava Grill- AL
02.2023 - 06.2023
CREW MEMBER
McDonald's - AL
06.2022 - 12.2022
High School Diploma -
Bob Jones High School
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