Aaliyah Mickey
Kent,WA
Summary
Highly organized and detail-oriented honors student at Arizona State University, currently majoring in Health Care Coordination. Former Biomedical Science major with a solid academic track record, including placement on the Dean's and Chancellor's lists at Pierce College. Aspiring Registered Nurse with a passion for healthcare, excellent time management skills, and a commitment to professional and friendly communication. Known for being a quick learner and eager to take on new challenges. A proven leader and an adaptable problem-solver with extensive experience at Starbucks, where I excelled in employee training and customer service. Demonstrated ability to enhance customer satisfaction and team productivity through effective training, mentoring, and a positive attitude. Skilled in conflict resolution and adaptability, consistently achieving high standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2023 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enforced company policies and regulations with employees.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Barista
Starbucks
11.2021 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Host
Red Robin
06.2019 - 11.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered all phone calls.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science - Health Care Coordination
Arizona State University
Tempe, AZ12.2026
Some College (No Degree) - Social Sciences
Pierce College
Puyallup, WASkills
- Employee Training
- Time Management
- Active Listening
- Customer Service
- Customer-Oriented
- Training and mentoring
- Team Leadership
- Problem-Solving
- Positive Attitude
- Conflict Resolution
- Attention to Detail
- Adaptibilty
- Inventory Management
- Project Managment
- Decision-making capabilities
Accomplishments
- Dean's List 3.65 GPA
- Chancellor's List 4.0 GPA
- Partner of the Quarter
I was recognized as Partner of the Quarter at Starbucks. The award is given to partners who bring the Starbucks Missions and Values to life. My awesome team highlighted my passion for treating others with dignity and respect and for creating exceptional customer connections while being an advisor/ mentor and leader to my peers.
Timeline
Shift Supervisor
Starbucks
08.2023 - 06.2024
Barista
Starbucks
11.2021 - 08.2023
Host
Red Robin
06.2019 - 11.2021
Bachelor of Science - Health Care Coordination
Arizona State University
Some College (No Degree) - Social Sciences
Pierce College