Aaliyah Navarro
New Windsor
Summary
Dynamic Brand Associate with a proven track record at Gap Outlet and Hollister, excelling in customer service and inventory management. Demonstrated ability to enhance customer engagement through expert communication and product knowledge. Skilled in cash register operation and teamwork, significantly contributing to a positive shopping environment and efficient store operations. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hollister
Woodbury
01.2025 - Current
- Assisted customers with product selection and inquiries.
- Engaged customers through effective communication and active listening.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Lead Cashier
Gap Outlet
Woodbury
03.2022 - Current
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Greeted customers entering store and responded promptly to customer needs.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed daily cash register operations and reconciled cash drawers.
- Greeted customers and provided excellent customer service at all times.
- Learned roles of other departments to provide coverage and keep store operational.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new cashiers on customer service standards and register operations.
Education
Associate of Arts - Psychology
Orange County Community College
Middletown, NY05-2026
High School Diploma -
Newburgh Free Academy
Middletown, NY06-2023
Skills
- Customer service
- Patience and empathy
- Problem-solving
- Teamwork and collaboration
- Reliability and punctuality
- Store maintenance
- Quick learner
- Customer assistance
- Time management skills
- Cash register operation
Languages
English and Spanish
Timeline
Sales Associate
Hollister
01.2025 - Current
Lead Cashier
Gap Outlet
03.2022 - Current
Associate of Arts - Psychology
Orange County Community College
High School Diploma -
Newburgh Free Academy