Aaliyah Owens
West Park
Summary
Compassionate and results-driven professional with hands-on experience as a medical assistant and a strong background in customer service. Recognized for excellent interpersonal skills, efficiency, and a proactive work ethic. Eager to bring my dedication, reliability, and patient-centered approach to an organization that values quality care and exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service
Iqor
12.2021 - 12.2025
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Medical Assistant
Pediatric Associates
Hollywood
11.2019 - 12.2021
- Coordinated patient intake processes to enhance workflow efficiency and reduce wait times.
- Assisted in developing treatment plans by gathering patient histories and documenting vital signs accurately.
- Educated families on pediatric health topics, promoting preventive care and healthy lifestyle choices.
- Implemented electronic health record systems to streamline documentation and improve data accuracy.
- Conducted routine laboratory tests and administered vaccinations while ensuring compliance with safety standards.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Medical Assistant Certification -
Concorde Institute
Miramar, FL09-2019
High School Diploma -
West Park Prepatory
Hollywood05-2018
Skills
- Customer service expert
- HIPAA compliance
- Conflict resolution
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Data entry
- Phlebotomy
- Medication administration
Certification
- CMA - Certified Medical Assistant
LANGUAGES
English | native
Timeline
Customer Service
Iqor
12.2021 - 12.2025
Medical Assistant
Pediatric Associates
11.2019 - 12.2021
Medical Assistant Certification -
Concorde Institute
High School Diploma -
West Park Prepatory