Aaliyah Pennamon
Monticello
Summary
Professional with experience in customer service leadership. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering a positive team environment.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Simple Appliance Repair
07.2021 - 01.2025
- Led customer service team, enhancing response times and service quality.
- Developed training programs for staff, improving product knowledge and customer interactions.
- Implemented feedback system to capture customer insights, driving service improvements.
- Analyzed service metrics to identify trends and areas for operational enhancement.
Account Specialist
World Finance
12.2018 - 02.2021
- Managed client accounts, ensuring timely communication and resolution of inquiries.
- Analyzed financial data to provide tailored solutions for client needs.
- Facilitated account openings and closings in compliance with regulatory requirements.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
Education
High School Diploma -
Covington Academy
Covington, GAAssociate of Applied Science - Nursing
Central Georgia Technical College
Milledgeville12-2025
Practical Nursing Certificate - Nursing
Central Georgia Technical College
Milledgeville12-2025
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Active learner
- Time management
- Decision-making
- Account management
- Deadline oriented
- Work prioritization
Timeline
Customer Service Manager
Simple Appliance Repair
07.2021 - 01.2025
Account Specialist
World Finance
12.2018 - 02.2021
High School Diploma -
Covington Academy
Associate of Applied Science - Nursing
Central Georgia Technical College
Practical Nursing Certificate - Nursing
Central Georgia Technical College