Aaliyah Richardson
RXO Logistics
Newark,NJ
10
years of professional experience
Customer-focused professional with experience in logistics customer service, education support, cleaning services, and cashier operations. Skilled in handling customer inquiries, coordinating with team members, supporting students, and maintaining clean and organized work areas. Known for being organized, dependable, positive, and able to work under pressure.
Work History
Customer Service Representative
5 Years 3 Months- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Improved customer satisfaction by efficiently addressing and resolving claims inquiries.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
PARAPROFESSIONAL
9 Months- Distribute tests and homework assignments and collect them when they are completed.
- Monitored student behavior, redirected disruptions, and maintained orderly learning environment.
- Collaborated with teachers to deliver small-group and one-on-one academic support.
Cleaner
11 Months- Accurately stocked aircraft inventory Safely used chemicals and other cleaning equipment Maintained, cleaned and sanitized the interior of the aircraft.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Problem solving
Team communication
Data entry
Microsoft office ( word
excel
PowerPoint
outlook)
Organization
REFRENCES
References available upon request.
Timeline
Customer Service Representative
RXO Logistics
03.2021 - 06.2026Read More
PARAPROFESSIONAL
Board Of Education
12.2018 - 09.2019Read More
Cleaner
Primeflight Aviation Services Inc.
02.2016 - 01.2017Read More
AMERICAN INSTITUTE OF PROFESSIONAL STUDIES
High School Diploma
Read More