Aaliyah Rowell
Madison,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Bartender
Hooters
Tuscaloosa, AL
08.2022 - 12.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
Cashier
Walmart
Madison, AL
05.2022 - 08.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Verified that all coupons were valid prior to processing them into the system.
- Identified potential sales opportunities while assisting customers with their inquiries.
Education
Some College (No Degree) - Psychology
The University of Alabama
Tuscaloosa, ALSkills
- Service-Oriented Mindset
- Credit Card Payment Processing
- Clinical Data Entry
- Crm System Updates
- 40 WPM
Timeline
Bartender
Hooters
08.2022 - 12.2023
Cashier
Walmart
05.2022 - 08.2022
Some College (No Degree) - Psychology
The University of Alabama