Aaliyah Sanchez
Arlington,TX
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Dutch Bros. Skilled in organization and efficiency, adept at fostering positive environments and solving problems creatively. Excelled in leadership and customer service, significantly improving operational workflows.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Full Time Shift Lead
Dutch Bros
02.2023 - Current
- Lead and supervise a team of baristas, ensuring adherence to company standards and exceptional customer service.
- Manage daily operations, including inventory management, staff scheduling, and cash handling.
- Train new employees on company procedures, coffee preparation, and customer service techniques.
- Foster a positive and collaborative work environment, boosting team morale and productivity.
- Implement organizational strategies to streamline workflows and enhance efficiency.
- Handle customer inquiries and resolve complaints, maintaining high levels of customer satisfaction.
Server
Piranha Killer Sushi
09.2022 - 02.2023
- Delivered exceptional service to guests, taking orders, serving food and beverages, and ensuring a pleasant dining experience.
- Maintained a clean and organized dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely and accurate delivery of orders.
- Managed cash and card transactions efficiently, ensuring accuracy and security.
- Addressed and resolved customer concerns and complaints promptly and professionally.
Barista/Server
Denali Princess Wilderness Lodge
05.2022 - 09.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote a fun positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Summit High School
Mansfield, Tx05.2018
Skills
- Leadership & Team Management
- Customer Service Excellence
- Organization & Efficiency
- Adaptability & Problem Solving
- Communication & Interpersonal Skills
- Creativity
Certification
- Food Handler’s Certification | Learn2Serve | 2024
Timeline
Full Time Shift Lead
Dutch Bros
02.2023 - Current
Server
Piranha Killer Sushi
09.2022 - 02.2023
Barista/Server
Denali Princess Wilderness Lodge
05.2022 - 09.2022
High School Diploma -
Summit High School