AALIYAH SPEEDE BROOKS
Brooklyn,NY
Summary
I Developed exceptional communication and organizational skills in a fast-paced customer service environment from 15 years old til now. I was looking to transition into a new field and i am Proficient in handling administrative duties and providing excellent customer service and i am aiming to leverage these transferable skills to make significant impacts in new roles.
I am Offering strong organizational skills and keen eye for details, always ready to learn and grow more in medical office settings. Bringing solid understanding of administrative duties and ability to quickly adapt to new procedures and technologies. I am currently a qualified medical receptionist with strong background in medical office administration and patient care coordination. I successfully manage patient schedules, facilitated smooth office operations, and provided excellent patient service. I Demonstrate effective communication and problem-solving skills in the fast-paced environment.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
CityMD: Urgent Care
2175 86TH STREET
05.2025 - Current
- Greeted patients and managed front desk operations to ensure efficient patient flow.
- Scheduled appointments using electronic health record systems to optimize clinic resources.
- Maintained patient confidentiality by adhering to HIPAA regulations in all interactions.
- Assisted with insurance verification processes to streamline patient registration procedures.
- Answered phone inquiries and provided information about services offered at the facility.
- Collaborated with medical staff to coordinate patient care and enhance service delivery.
- Trained on office software tools, adapting quickly to new technologies for operational support.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Retail Sales Associate Cashier
Forever 21
Brooklyn, NY
10.2022 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained accurate cash drawer by reconciling daily sales and deposits.
- Organized merchandise displays to promote sales and improve store aesthetics.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled customer returns and exchanges, adhering to company policies for satisfaction.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
Education
High School Diploma -
HIGH SCHOOL FOR MEDICAL PROFESSIONS
1600 ROCKAWAY PKWYSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- organized
- determined
- Cash handling accuracy
- Customer engagement
- Customer support
- communication
Accomplishments
I graduated a year early while being 5 months pregnant
I enrolled in college to become a registered nurse
Achieved great attendance for my time managed
Languages
English
Full Professional
Timeline
Medical Receptionist
CityMD: Urgent Care
05.2025 - Current
Retail Sales Associate Cashier
Forever 21
10.2022 - 05.2025
High School Diploma -
HIGH SCHOOL FOR MEDICAL PROFESSIONS