Aaliyah Terrazas
Kerrville,TX
Summary
Dedicated [Job Title] with [Number] years of foodservice experience. Skilled in memorizing menus and promoting customer loyalty. Commended for excellent multitasking abilities and happy, patient demeanor.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
Nabi
Kerrville, TX
05.2022 - Current
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Calculated charges, issued table checks and collected payments from customers.
Receptionist
AT Automotive
San Antonio, TX
05.2021 - 12.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Waitress
La Pasadita
Natalia, TX
05.2019 - 01.2020
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Maintained a clean workstation by restocking supplies, and wiping down counters.
- Calculated charges, issued table checks, and collected payments from customers.
- Maintained knowledge of menu items, ingredients, and preparation methods to assist guests with menu selection.
- Helped customers select menu items by suggesting courses, explaining specials, and answering food preparation questions.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Bachelor of Science - Nursing
Schreiner University
Kerrville, TX05.2026
Skills
- Service Prioritization
- Conflict Resolution
- Relationship Building
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Waitress Supervisor
Nabi
05.2022 - Current
Receptionist
AT Automotive
05.2021 - 12.2022
Waitress
La Pasadita
05.2019 - 01.2020
Bachelor of Science - Nursing
Schreiner University