Ceneth Sarrell
Kerrville,TX
Summary
Dynamic hospitality professional with extensive experience at El Jimador Mexican Cuisine and Motel 6. Proven expertise in customer service and team collaboration, enhancing guest satisfaction through effective complaint resolution and attention to detail. Recognized for optimizing front desk operations and training staff, ensuring a welcoming environment and seamless experiences for all visitors.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
Illposto
Kerrville, TX
11.2023 - Current
- Assisted in training new staff on customer service best practices and restaurant protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages.
- Handled customer inquiries and resolved issues to ensure satisfaction.
Waitress
The Bayou Church
Kerrville, TX
02.2023 - 11.2023
- Provided exceptional customer service to enhance dining experience and foster repeat business.
- Accurately processed orders using POS system, ensuring timely delivery of food and beverages.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Maintained cleanliness and organization of dining area, contributing to positive atmosphere for guests.
Waitress
El Jimador Mexican Cuisine
Kerrville, TX
07.2020 - 09.2022
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed table assignments and optimized seating arrangements to maximize efficiency during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Handled cash transactions and processed payments accurately using point-of-sale systems.
Front Desk Receptionist
Motel 6
Kerrville, TX
01.2021 - 03.2022
- Greeted and assisted guests, ensuring a welcoming atmosphere and prompt service.
- Managed check-in and check-out processes, maintaining accuracy in reservations and billing.
- Handled guest inquiries and complaints, providing effective resolutions to enhance satisfaction.
- Coordinated room assignments based on availability, optimizing occupancy rates.
- Maintained cleanliness and organization of front desk area, promoting a professional image.
- Processed payments efficiently using POS systems, ensuring secure transactions.
- Assisted in training new front desk staff on procedures and customer service standards.
- Monitored phone lines, responding to calls promptly while prioritizing guest needs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
GED -
Woodman
04.2005
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Hospitality service expertise
- Handling complaints
- Service prioritization
- Memory retention
- Active listening
- Time management
- Performance improvement
- Supply restocking
- Relationship management
- Ordering procedures
- Compliance standards
- Reliability and punctuality
Languages
English and Spanish
Native or Bilingual
Timeline
Waitress Supervisor
Illposto
11.2023 - Current
Waitress
The Bayou Church
02.2023 - 11.2023
Front Desk Receptionist
Motel 6
01.2021 - 03.2022
Waitress
El Jimador Mexican Cuisine
07.2020 - 09.2022
GED -
Woodman