Aaliyah Valdes
Miami
Summary
Experienced Service Advisor with 4 years of experience in high volume automotive service environments. Skilled in repair order management, customer relations, and coordinating with technicians to ensure timely, accurate repairs. Consistent with maintaining a high CSI score.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Service Advisor
Bomnin Volvo Cars Dadeland
Miami
06.2023 - Current
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
Service Advisor
Kendall Hyundai
Miami
11.2021 - 06.2023
- Provided detailed explanations of service recommendations, building customer trust and encouraging informed decision-making.
- Collaborated with technicians to ensure clarity on service requirements, leading to efficient operations and minimized downtime.
- Developed strong relationships with customers by addressing concerns promptly and ensuring a positive service experience.
Fulfillment Expert
Target
Melbourne
12.2020 - 08.2021
- Assisted in managing inventory levels and restocking shelves to ensure product availability for customers.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
Education
Hospitality And Tourism Management
Miami Dade College
Miami, FL 08.2020 - 08.2022
Skills
- Repair cost estimation
- Relationship building
- Client communication
Languages
Spanish
Professional
English
Professional
Timeline
Service Advisor
Bomnin Volvo Cars Dadeland
06.2023 - Current
Service Advisor
Kendall Hyundai
11.2021 - 06.2023
Fulfillment Expert
Target
12.2020 - 08.2021
Hospitality And Tourism Management
Miami Dade College
08.2020 - 08.2022