Aaliyah Villalobos
San Antonio,TX
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Sales Lead
Fabletics
San Antonio, TX
07.2023 - Current
- Conducts employee's evaluation to boost sales and identify trends impacting store operations
- Lead and coach eighteen employees while improving employee retention
- Monitor inventory and re-stock sales floor to ensure customers can purchase the items they were seeking
- Maintained up-to-date knowledge of new product offering to best assist customers
- Collaborated with the management team to design an employee incentive program that increased staff engagement by 50%
Photography
Lifetouch Photography
San Marcos, TX
09.2022 - 06.2023
- Achieved to bring out and capture the best smiles in children and adults
- Able to set up and break down photography sets
- Greeted and interacted with teachers and students while maintaining professional attitude
- Managed equipment Google Sheets, Google Docs, Google Calendar Communicating with the Lifetouch team, and school representatives
- Responsible for set-up and breakdown of equipment
Assistant Manager
Footlocker
Midland, TX
05.2021 - 08.2022
- Create and manage employee schedules, accommodating individual requests and requirements
- Address and resolve guest concerns, maintaining brand loyalty and increasing customer satisfaction rating to 90%
- Maintains appropriate store inventory levels to ensure merchandise is consistently available
- Conducts employee reviews to commend productivity and addresses performance issues when necessary
- Spearhead marketing campaigns for storewide sales that help increase profit and overall sales by 65% in the fiscal year
- Supervises and motivates staff daily to maintain a powerful team spirit
Sales Floor Associate/Cashier
Footlocker
Odessa, TX
07.2019 - 05.2021
- Enhanced sales with suggestions of related products and services based on purchases and stated needs
- Oversaw sales floor needs, including pricing and signage updates
- Promoted product sales by building attractive displays and properly merchandising items
- Recovered displays frequently, facing and organizing merchandise
- Assisted customers with questions such as return policies and upcoming promotions
- Went beyond basic requirements to meet and anticipate unique needs, such as locating products at other locations
- Processed customer transactions by cash, card, and mobile pay
Education
High School Diploma -
Odessa High School
Odessa, TXSkills
- Payment processing
- Inventory
- Customer relations
- Scheduling
- Task prioritization
- Merchandising
- Associate coaching
- Customer retention
Timeline
Sales Lead
Fabletics
07.2023 - Current
Photography
Lifetouch Photography
09.2022 - 06.2023
Assistant Manager
Footlocker
05.2021 - 08.2022
Sales Floor Associate/Cashier
Footlocker
07.2019 - 05.2021
High School Diploma -
Odessa High School