Aaliyah Ward
Troy,NY
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
Subway
01.2024 - 03.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Assisted customers in choosing menu items by providing food complementing information.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
Cashier
Dollar Tree
10.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Crew Member
McDonald's
07.2023 - 09.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Operated cash register to ring up final bill and process various forms of payment.
After School Assistant
After School Programs Inc.
01.2022 - 06.2023
- Collaborated with teachers to identify struggling students in need of additional support outside of school hours.
- Assisted in the supervision of outdoor playtime activities while ensuring safety protocols were followed at all times by both staff members and participants alike.
- Developed trusting relationships with both students and parents, fostering a supportive and welcoming environment for all participants.
- Supported students'' academic progress by providing tutoring in subjects such as math, science, and language arts.
- Assisted with homework completion, ensuring that each student understood the material before moving on to new concepts.
- Improved student behavior and social skills through the implementation of structured activities and positive reinforcement techniques.
- Facilitated constructive peer interactions among children with diverse backgrounds, fostering a sense of community and inclusion within the program.
- Provided a safe space for students to relax and destress after school, allowing them to unwind before returning home for the evening.
- Managed daily attendance records and communicated any concerns or updates to parents or guardians promptly.
- Contributed to a positive learning environment by modeling appropriate behavior and consistently exhibiting professionalism in interactions with both students and colleagues.
- Established clear expectations for behavior during after-school hours, maintaining a respectful atmosphere conducive to learning.
- Developed strong problem-solving skills when addressing conflicts or disputes that arose among students during the after-school hours.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Education
High School Diploma -
Schuylerville High School
Schuylerville, NY06.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Cleaning and organization
- Cash handling proficiency
- Effective multi-tasking
- Customer Satisfaction Focus
- Attention to Detail
- Dependable and honest
- Patience and Empathy
- Taking and Preparing Orders
- Heavy Lifting
- Creativity and Innovation
- Continuous learning mindset
- Health and safety compliance
- Sandwich Preparation Expertise
- Inventory Counts
- Product Stocking and Rotation
- Performance Improvement
- Flexible Schedule
- Team Player
- Collaboration and Teamwork
- Basic Math
- Dependable and Cooperative
- Critical Thinking
- Handling Complaints
- Resolving Complaints
Timeline
Sandwich Artist
Subway
01.2024 - 03.2024
Cashier
Dollar Tree
10.2023 - 12.2023
Crew Member
McDonald's
07.2023 - 09.2023
After School Assistant
After School Programs Inc.
01.2022 - 06.2023
High School Diploma -
Schuylerville High School