Aaliyah Ward
Tope at the Hoxton
Portland,OR
1
Certification
6
years of professional experience
Experienced high-volume server (5+ years) with strong leadership, conflict resolution, and team-building skills. Proven track record in boosting operational efficiency, service innovation, and guest satisfaction.
Work History
Lead Server and Bartender
3 Years 6 Months- Consistently recognized for having top sales, highest check averages as well as high tip averages
- Oversee 15 tables, indoors/outdoors, ensuring seamless service and guest satisfaction.
- Balanced fast-paced service with an emphasis on quality guest experiences, consistently receiving positive guest feedback.
- Recognized for flexibility and initiative in taking on multiple roles, cross trained in every position of restaurant and hotel
- Support manager with comps and voids, making sections and facilitating cuts as well as liquor inventory.
- Set up and break down events for up to 200 people, ensure event goes smoothly with in the moment problem solving and working closely with organizers
- Main trainer for servers, hosts and bussers/food runners
Lead server/NRO
2 Years 2 Months- Selected as part of the opening team for a new location, demonstrating reliability, adaptability, and leadership in establishing service standards.
- Supervised and coordinated a team of 15 staff members to ensure efficient daily operations and high-quality service.
- Collaborated with CEO, CFO and other executives to uphold corporate standards for new location openings.
- Created sections and delegated tasks, optimizing workflow.
- Ensure proper timing on coursed meals
- Maintain wine and spirit knowledge to enhance guest experience and boost sales
Lead Server
1 Year 1 Month- Welcomed guests, efficiently took orders, and ensured prompt service for enhanced dining experience.
- Regularly checked tables, maintaining high order accuracy.
- Handled multiple large tables, optimizing workflow and service quality.
- Demonstrated strong multi-tasking, managing food orders, drink service, and guest requests while coordinating with chefs and staff.
- Coordinated with chefs to ensure timely course delivery, improving overall service efficiency and guest enjoyment
Certification
Oregon Food Handlers, OLCC
Timeline
Lead Server and Bartender
Tope at the Hoxton
02.2023 - CurrentRead More
Lead server/NRO
Fogo de Chão
01.2021 - 03.2023Read More
Lead Server
Benihana
07.2020 - 08.2021Read More