Aaliyah Williams
Community Health Care Center
Wichita Falls,TX
6
years of professional experience
Dedicated Medical Assistant with expertise in patient scheduling, medical records management, and HIPAA compliance. Committed to enhancing patient-focused care and streamlining clinic operations.
Work History
Medical Assistant
2 Years- Assisted healthcare providers with patient examinations and procedures to ensure quality care delivery.
- Managed patient scheduling, ensuring timely appointments and minimizing wait times for services.
- Maintained accurate patient records in electronic health record (EHR) systems to enhance data accessibility.
- Administered medications and vaccinations according to established protocols, ensuring compliance with safety standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant
2 Years 2 Months- Coordinated communication between patients and medical staff to streamline information flow and address concerns.
- Educated patients on treatment plans and preventive care strategies to promote better health outcomes.
- Conducted routine laboratory tests, processing specimens efficiently while adhering to strict hygiene protocols.
- Supported inventory management by tracking medical supplies and equipment, facilitating timely reordering processes.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Customer Service Representative
2 Years 2 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service requests using CRM software to enhance customer experience.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Improved response times by implementing streamlined communication processes within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science - HMAS
Medical Assistant
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
Medical terminology
Vital sign monitoring
EMR / EHR
Clinical documentation
Patient-focused care
CPR
Immunization administration
Specimens collection and processing
Laboratory specimen collection
Professionalism and ethics
Appointment setting
Medical records management
Equipment sterilization
Patient flow management
Maintaining confidentiality
Timeline
Medical Assistant
Community Health Care Center
08.2024 - CurrentRead More
Medical Assistant
Austin Regional Clinic
06.2022 - 08.2024Read More
Customer Service Representative
Just Right Lawns
05.2020 - 07.2022Read More
The College of Health Care Professions
Associate of Science from HMAS
Read More
The College of Health Care Professions
Medical Assistant
Read More