Aaliyah Winston-Garner
San Antonio,TX
Summary
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
8
8
years of professional experience
Work History
Shift Manager
Wendys Restaurant
San Antonio, TX
06.2024 - Current
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Responded quickly and effectively to emergency situations as they arose.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Home Health Caregiver
Saint Benedicts Home Health
San Antonio, TX
07.2019 - Current
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
- Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
- Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
Collections Representative
Alorica
San Antonio, TX
05.2024 - 06.2024
- Followed up on promises made by customers regarding payments or settlements.
- Assisted customers in understanding their rights under applicable laws and regulations.
- Monitored delinquent accounts for timely payment resolution.
Warehouse Picker
Amazon
San Antonio, TX
05.2023 - 06.2024
- Operated hand-held scanners to track product movement within the warehouse environment.
- Verified accuracy of picked items against pick list or customer order.
- Packaged items securely in boxes, bags or other containers before shipping.
Sales Associate
AT&T Mobility
San Antonio, TX
10.2022 - 12.2022
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in market place.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Retention Customer Service Representative
Spectrum
San Antonio, TX
05.2022 - 09.2022
- Informed customers of deals and promotions.
- Answered incoming customer inquiries via phone, email and live chat.
- Identified customer needs to upsell products or services.
Senior Fraud Analyst
Conduent
San Antonio, TX
11.2020 - 04.2022
- Documented all investigations conducted including steps taken, results obtained and conclusions reached.
- Monitored customer accounts for any unusual or suspicious activities.
- Performed regular reviews of existing policies and procedures related to fraud detection and prevention efforts.
Assistant Manager
SeaWorld
San Antonio, TX
03.2016 - 07.2019
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Education
Some College (No Degree) - Accounting And Computer Science
Southern Careers Institute Inc
San Antonio, TX10-2020
High School Diploma -
John Paul Stevens High School
San Antonio, TX06-2019
Skills
- Team Development
- Safety Compliance
- Equipment Troubleshooting
- Staff Development
- Inventory Control
- Quality Assurance
- Handling Customer Complaints
- Schedule oversight
- Hiring and Recruiting
- Mentoring and Coaching
- Tech-Savvy
- Cash Handling
- Relationship Building
- Payment Processing
- Flexible Schedule
- Employee Training
- Sales Strategies
Accomplishments
- Presidential Award
- A&B Honor Roll
- Spelling Bee champion
- Won Miss Juneteenth Scholarship Pageant
Languages
English
Full Professional
References
References available upon request.
Timeline
Shift Manager
Wendys Restaurant
06.2024 - Current
Collections Representative
Alorica
05.2024 - 06.2024
Warehouse Picker
Amazon
05.2023 - 06.2024
Sales Associate
AT&T Mobility
10.2022 - 12.2022
Retention Customer Service Representative
Spectrum
05.2022 - 09.2022
Senior Fraud Analyst
Conduent
11.2020 - 04.2022
Home Health Caregiver
Saint Benedicts Home Health
07.2019 - Current
Assistant Manager
SeaWorld
03.2016 - 07.2019
Some College (No Degree) - Accounting And Computer Science
Southern Careers Institute Inc
High School Diploma -
John Paul Stevens High School