Aaliyah Woods

• Responded to customer requests for products, services, and company information.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved accounting, service and delivery concerns.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Identified and resolved discrepancies and errors in customer accounts.
• Delivered prompt service to prioritize customer needs.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Increased efficiency and team productivity by promoting operational best practices.
• Cross-trained and provided backup support for organizational leadership.

• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

I would wash cars and clean the inside of them.

• Cleaned and polished vehicle interiors and exteriors to high standards.
• Managed car wash supplies and materials inventories for timely reordering and replenishment.
• Greeted customers and assessed needs to recommend suitable car wash services.
• Kept customer areas clean and tidy to maintain professional, hygienic standards.