Aaliyah Yelverton
Holiday Inn
1
Certification
10
years of professional experience
Work History
Front Desk Agent
3 Years 2 Months- Managed check-in and check-out procedures while maintaining accurate guest folios and payment records.
- Answered multi-line calls and delivered clear information on amenities, policies, and local recommendations.
- Collaborated with management to improve guest experience and streamline front office workflow.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Evs Housekeeping
3 Years 8 Months- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Trained new employees on cleaning protocols and safety practices.
- Collaborated with nursing staff to ensure timely room turnover for incoming patients, minimizing wait times.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
Home Health Aide
9 Months- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to established schedules and physician instructions.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Cashier
1 Year 9 Months- Managed cash register operations, including balancing cash drawers at shift end.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma
Skills
Sales
• Retail
• Cashiering
• Customer Service
• Caregiving
• Home Care
• Laundry
• Senior Care
• Computer skills
• Cleaning Experience
• Sales Support
• Customer service
• Hotel experience
• Housekeeping
• Food service
• Sewing
• Janitorial experience
• Communication skills
• Microsoft Office
Certification
CPR&First Aide
Timeline
Front Desk Agent
Holiday Inn
06.2023 - 08.2026Read More
Evs Housekeeping
Penn Medicine
09.2019 - 05.2023Read More
Home Health Aide
First Choice Care Services
10.2018 - 07.2019Read More
Cashier
Bowlero Lanes
01.2017 - 10.2018Read More
Agora Cyber Charter School
High School Diploma
Read More