Aaliyha Brantley
Orlando ,FL
Summary
Dynamic professional with extensive experience in customer service and operational efficiency at Platos Closet and Modhi Salon. A successful record in staff training and mentoring, enhancing team performance and morale. Skilled in appointment scheduling and inventory management, consistently improving store operations and client relations. Committed to fostering a positive and productive work environment.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Moshi Salon
10.2025 - Current
- Greeted clients and directed them to appropriate services, enhancing customer experience.
- Managed appointment scheduling using salon management software, ensuring efficient operations.
- Answered phone inquiries promptly, providing information about services and promotions.
- Assisted with inventory management by tracking product levels and placing orders as needed.
- Maintained cleanliness and organization of the reception area to create a welcoming environment.
Training Manager
Platos Closet
2022 - Current
- Developed and implemented training programs to enhance employee skills and operational efficiency.
- Assessed training needs through performance evaluations and feedback from team members.
- Coordinated onboarding processes for new hires, ensuring smooth integration into company culture.
- Collaborated with management to align training objectives with company goals and strategies.
- Mentored junior trainers, fostering a supportive learning environment within the team.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
Assistant Manager
Platos Closet
11.2023 - 01.2025
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new team members on processes and customer service standards.
- Coordinated inventory management, including receiving, sorting, and displaying merchandise effectively.
- Implemented promotional strategies to enhance sales and improve store visibility.
- Facilitated communication between staff and upper management regarding operational challenges.
Shift Leader
Platos Closet
01.2021 - 10.2022
- Supervised daily operations, ensuring compliance with store policies and procedures.
- Coordinated inventory management, optimizing stock levels to meet customer demand.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Monitored cash handling processes, ensuring accuracy and security of transactions.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Cosmetology License - Cosmetology
Orange Technical College
Ocoee, FL01.2026
Associate of Science - Business
Valencia College
Orlando, FL05.2023
Skills
- Customer service
- Appointment scheduling
- Staff training
- Operational efficiency
- Communication skills
- Organization skills
Timeline
Receptionist
Moshi Salon
10.2025 - Current
Assistant Manager
Platos Closet
11.2023 - 01.2025
Shift Leader
Platos Closet
01.2021 - 10.2022
Training Manager
Platos Closet
2022 - Current
Cosmetology License - Cosmetology
Orange Technical College
Associate of Science - Business
Valencia College