Aalyah James
Summary
Resourceful and self motivated customer service representative 2 years of experiences. Committed to providing excellent service. Skilled in resolving customer complaints and inquiry through various channels. Able to work independently and collaboratively with a team. Security officer equipped to provide awareness and an high level of professionalism.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Billing, CSR
Qualfon
Remote
11.2023 - Current
- Maintained customer satisfaction with professional forward-thinking strategies focused on addressing customer needs and resolving concerns
- Assisted medical providers with forms and knowledge on their new/existing patients.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Resolved customer complaints promptly and efficiently.
- check x-rays, claims,and authorized procedures for both members and providers
Security (Independent Contractor)
Labor Maxx Stang
Salida
10.2023 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority
- Remaining calm, assertive, and mindful to think critically and problem solve during stressful situations
- Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors
- Utilized a security wand metal detector on guests if necessary.
- Consulted with customers regarding needs and addressed concerns..
- Secured personnel and premises by inspecting buildings and patrolling property
Customer Service Representative
Arise
Remote
12.2022 - 03.2023
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Managed replacement of damaged or missing products, Handled payments for customer orders and educated customers on company special promotions
- Answered incoming calls and emails, providing customer support or assistance with product and service transactions.
Skills
- Telephone etiquette
- Multitasking
- Active Listening
- Attentive to detail
- Conflict Resolution
- Call Center Experience
- 35 WPM
- Money Handling
- CRM Software (Outlook,Windows, Zoom,MS Office ,Exel)
- Customer Focused Attitude
- Security Procedures
- Flexibility
Certification
BSIS GUARD CARD
Timeline
Billing, CSR
Qualfon
11.2023 - Current
Security (Independent Contractor)
Labor Maxx Stang
10.2023 - Current
Customer Service Representative
Arise
12.2022 - 03.2023
BSIS GUARD CARD