Aalyiah Gonzalez
Mesa,WA
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision.
Overview
5
5
years of professional experience
Work History
Bottle Server
Gila Resort Casino
08.2023 - Current
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
Waitress
Hooters
05.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Barista
Bikini Beans
05.2023 - 01.2024
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Maintained regular and consistent attendance and punctuality.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
Cheer Coach
Dauntless Athletics
06.2022 - 06.2023
- Assessed player abilities and assigned positions according to individual strengths.
- Coordinated routine design, props and music for performances.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Attended trainings on rules, regulations and safety protocols, implementing principles and requirements throughout training and performance.
Cashier
Walmart
09.2019 - 12.2021
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Accepted cash and credit card payments, issued receipts and provided change.
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Psychology
Grand Canyon University
Phoenix, AZ2025
High School Diploma -
Florence Highschool
05.2021
Skills
Strong multitasking
Customer Service
Greeting guests
Hospitality service expertise
Food Running
Upselling techniques
Payment Processing
Timeline
Bottle Server
Gila Resort Casino
08.2023 - Current
Waitress
Hooters
05.2023 - Current
Barista
Bikini Beans
05.2023 - 01.2024
Cheer Coach
Dauntless Athletics
06.2022 - 06.2023
Cashier
Walmart
09.2019 - 12.2021
Psychology
Grand Canyon University
High School Diploma -
Florence Highschool