Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
background-images

AÑAMARIA MENDOZA

Pensacola,USA

Summary

Dynamic professional with a proven track record at Veterinary Emergency Referral Center, showcasing exceptional customer service and critical thinking skills. Excelled in building customer loyalty through effective communication and problem-solving. Demonstrated adaptability and computer proficiency, enhancing client relations and operational efficiency. Achieved significant improvements in customer satisfaction and operational workflows.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Tential/Navy Federal
01.2025 - 07.2025
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
  • Provided expert product knowledge to assist customers in making informed decisions.
  • Managed high call volumes while maintaining exceptional service quality standards.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.

Customer Service Representative

Veterinary Emergency Referral Center
05.2023 - 11.2024
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Licensed Cosmetologist/Shift Manager

Supercuts
06.2010 - 05.2022
  • Managed scheduling of appointments efficiently and effectively utilizing computer software programs.
  • Adhered to state regulations concerning sanitation and health codes at all times.
  • Consulted with clients regarding their desired look before beginning any services.
  • Provided excellent aftercare instructions for customers following their appointment.
  • Provided exceptional customer service and hair styling services to clients in a timely manner while maintaining a professional demeanor.
  • Maintained cleanliness of work station, tools, and equipment according to salon standards.
  • Explained pricing information clearly and accurately prior to rendering services.
  • Educated clients on proper use of products to help maintain their new look.
  • Resolved customer complaints promptly and courteously while upholding company policies.
  • Attended continuing education classes to stay up-to-date on the latest trends in cosmetology.
  • Organized inventory of supplies needed for daily operations of the salon business.
  • Developed strong relationships with customers by providing individualized advice on hairstyles and product selection.
  • Participated in team meetings to provide feedback on current practices within the salon setting.
  • Ensured all safety protocols were followed when performing chemical treatments on clients' hair.
  • Maintained detailed records of services rendered for each client visit.
  • Shaped eyebrows and removed facial hair with depilatory creams or waxes.
  • Maintained clean and safe work environment in accordance with company standards.

Youth Developmental Specialist

Aurora Plains Academy
01.2009 - 03.2010
  • Facilitated group activities to promote socialization and positive communication skills.
  • Conducted assessments to determine the best intervention strategies for each student.
  • Maintained accurate records of all student interactions, including progress reports and evaluations.
  • Developed and implemented individualized behavior plans for at-risk youth.
  • Assisted in the implementation of evidence-based practices for youth facing mental health issues.
  • Organized community events to promote positive peer relationships among participants.
  • Collaborated with other professionals to ensure a comprehensive approach to youth development.
  • Maintained confidential records and filing system to protect client information.

Licensed Cosmetologist

Supercuts
09.1995 - 09.2008
  • Delivered personalized hair and beauty services to enhance client satisfaction.
  • Maintained up-to-date knowledge of industry trends and techniques.
  • Provided expert consultations on skincare, hair color, and styling options.
  • Trained junior staff in advanced cosmetology techniques and customer service practices.
  • Managed appointment schedules efficiently to optimize client flow and reduce wait times.
  • Implemented sanitation protocols to ensure a safe and clean working environment.
  • Collaborated with team members to create promotional events that increased client engagement.
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Education

Certification - Substance Abuse Counseling

Lone Star Community College
The Woodlands, Texas
05.2007

Licensed Cosmetologist - Cosmetology

John Jay Beauty College
New Orleans, LA
09.1995

Skills

  • Customer service
  • Time management
  • Problem-solving
  • Customer relations
  • Computer proficiency
  • Client relations
  • Conflict resolution
  • Appointment scheduling
  • Relationship building
  • Multi-line phone talent
  • Active listening
  • Data entry
  • Critical thinking
  • Adaptability and flexibility
  • Decision-making
  • Payment processing
  • Professional telephone demeanor
  • Documentation
  • De-escalation techniques
  • Filing

Certification

  • Certificate Substance Abuse Counseling
  • Professional Licensed Cosmetologist

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Representative

Tential/Navy Federal
01.2025 - 07.2025

Customer Service Representative

Veterinary Emergency Referral Center
05.2023 - 11.2024

Licensed Cosmetologist/Shift Manager

Supercuts
06.2010 - 05.2022

Youth Developmental Specialist

Aurora Plains Academy
01.2009 - 03.2010

Licensed Cosmetologist

Supercuts
09.1995 - 09.2008

Licensed Cosmetologist - Cosmetology

John Jay Beauty College

Certification - Substance Abuse Counseling

Lone Star Community College

Similar Profiles

CREATE PROFILE