Abdul Anifowoshe

• Helped streamline repair processes and update procedures for support action consistency.
• Increased sales by educating prospects on benefits of products and services in comparison to competitors.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Uploaded new software, rolled out updates and applied patches to Type servers upon release to thwart Type and Type threats from penetrating networks.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

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• Participated in team-building activities to enhance working relationships.

• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

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• Proposed and implemented system enhancements to improve performance and reliability of storage environment.
• Organized internal audits and led efforts to determine and remedy deficiencies.
• Led and managed staff of Number team members engaged in administering complex IT infrastructure.
• Sped up and simplified application and resource provisioning.
• Designed, documented and executed system upgrades and patch management using update manager.
• Increased IT productivity, efficiency, agility and responsiveness, leading team of Number to design VMware high-availability solution.
• Managed separation of Type programs with managed service providers during corporate split.
• Managed Number project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Developed project plans identifying key issues, approaches and performance metrics.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.

• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Helped streamline repair processes and update procedures for support action consistency.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Maintained energy and enthusiasm in fast-paced environment.
• Carried out day-day-day duties accurately and efficiently.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Used Microsoft Word and other software tools to create documents and other communications.
• Improved operations through consistent hard work and dedication.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Inspected equipment, assessed functionality and optimized controls.
• Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
• Corrected, modified and upgraded software to improve performance.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
• Authored code fixes and enhancements for inclusion in future code releases and patches.
• Devised and executed test plans to assess software functionality, integrity and security based on industry practices and internal policies.
• Analyzed work to generate logic for new systems, procedures and tests.
• Tested functional compliance of company products.
• Built databases and table structures following Type architecture methodology for web applications.
• Researched, designed and implemented scalable applications for data extraction, analysis, retrieval and indexing.
• Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
• Designed, developed, modified and debugged programs.
• Maintained existing applications and designed and delivered new applications.
• Built, tested and deployed scalable, highly available and modular software products.
• Coordinated deployments of new software, feature updates and fixes.
• Created proofs of concept for innovative new solutions.
• Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
• Developed conversion and system implementation plans.
• Optimized dust, temperature and humidity controls for installed systems.
• Performed software testing to uncover bugs and troubleshoot Type issues prior to application launch.
• Translated technical concepts and information into terms parties could easily comprehend.
• Collaborated with developers and performance engineers to enhance supportability and identify performance bottlenecks.
• Conducted data modeling, performance and integration testing.
• Estimated work hours and tracked progress using Scrum methodology.
• Investigated new and emerging software applications to design, select, implement and use administrative information systems effectively.
• Designed and developed forward-thinking systems that meet user needs and improve productivity.