AAniyah Crews
Lynchburg,VA
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
4
4
years of professional experience
Work History
Caregiver
The Key / Generation solutions
Lynchburg , VA
08.2022 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Front Desk Clerk
La Quinta
Lynchburg , VA
08.2020 - 08.2022
- Greeted customers upon arrival and provided assistance with check-in or check-out procedures.
- Answered incoming calls and directed them to the appropriate personnel.
- Processed credit card, cash, and other forms of payment for guest accounts.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Maintained accurate records of all guests' stays and charges.
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Updated computer system with current guest information.
- Provided information regarding hotel amenities, services, and local attractions.
- Verified identification for security purposes prior to issuing room keys.
- Conducted daily shift reports to review occupancy levels and revenue figures.
- Performed end-of-day closing duties such as balancing cash drawer, counting inventory items.
- Prepared documents related to guest accounts including invoices, reservations.
- Coordinated special requests from guests such as arranging transportation services or providing extra towels and linens.
- Scheduled wake-up calls for guests who requested them.
- Provided directions to nearby restaurants or other establishments as requested by guests.
- Stocked office supplies in order to maintain adequate levels throughout the work day.
- Assisted with setting up conference rooms for meetings or events when necessary.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
High School Diploma -
E.C. Glass High School
Lynchburg, VA06.2018
Skills
- Attractions and Amenities Knowledgeable
- Hospitality Management
- Guest Relations
- Multi-Line Phone Systems
Timeline
Caregiver
The Key / Generation solutions
08.2022 - Current
Front Desk Clerk
La Quinta
08.2020 - 08.2022
High School Diploma -
E.C. Glass High School