Amanda Feltman
Server
Macon,GA
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented [Job Title] with demonstrated excellence in reception and administration. Excel at providing proactive customer service in hospitality establishments. Well versed in [Software] with accuracy in data entry and reservation management.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Housekeeper/front Desk Clerk
Haven Inn
Macon, GA
07.2022 - 04.2023
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Server
Waffe House
Locust Grove, GA
08.2003 - 01.2013
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Jonesboro High School
Jonesboro, GA 08.2001 - 05.2005
Skills
Attractions and amenities knowledgeable
Additional Information
im 39yrs old single mom of 3 daughters ages 20,14,10..im very good with customers,great personality...
very creative, hard worker,dependable,friendly
i write poetry,draw,wood burning pictures...
i tend to my customers as if they were guest in my home
i very rarely call out sick
im poilite ,good listener
organized
Timeline
Housekeeper/front Desk Clerk
Haven Inn
07.2022 - 04.2023
Server
Waffe House
08.2003 - 01.2013
High School Diploma -
Jonesboro High School
08.2001 - 05.2005