Aanyah Carey-Hankerson

• Facilitated patient intake processes, ensuring accurate and timely information collection.
• Insurance verification and authorization.
• Collected copayments, processed transactions and updated relevant records.
• Coordinated communication between departments to facilitate seamless patient experiences.
• Assisted in managing electronic health records, maintaining data integrity and confidentiality.
• Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Trained and mentored new reception staff and managers on operational procedures, Experity EMR system and customer service techniques.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Developed strong working relationships with team members, fostering a positive work environment.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Increased guest retention by maintaining a welcoming and organized reception area.

• Handled assignments independently with good judgement and critical thinking skills.

• Tracked sales to generate reports for business development planning.
• Prepared merchandise for distribution and placement across sales floor.
• Supported all sales team members to drive growth and development.
• Supervised 7 employees on sales strategies and protocols.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Trained new employees in cashiering procedures, offering assistance in resolving issues.
• Operated cash register, collected payments and provided accurate change.
• Greeted customers in a timely fashion while quickly determining their needs.
• Responded to customer questions and requests in a prompt and efficient manner.
• Completed all cleaning, stocking and organizing tasks in assigned sales.
• Helped customers with questions, problems and complaints in person and via telephone.

• Monitored and reported any changes to nursing staff and healthcare team on patient care.
• Provided emotional support, engaged in conversations, and helped reorient the patient to their surroundings.
• Displayed adaptability in working with diverse populations of patients, including those with varying ages, cultural backgrounds, and medical conditions.