Janet Williams
Queens
Summary
Dynamic Patient Care Technician with a proven track record at Rockaway Dialysis, excelling in client engagement and meticulous documentation. Leveraged strong relationship-building skills to enhance patient experiences while adhering to HIPAA protocols. Recognized for implementing effective communication strategies that improved patient onboarding and education, ensuring a seamless transition into care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician /Clinical Support Specialist
Rockaway Dialysis
Far Rockaway
08.2022 - 03.2025
- Documented patient observations and interactions accurately in records.
- Delivered compassionate, one-on-one care to a diverse patient base, building lasting trust through attentive service and professionalism.
- Maintained meticulous documentation and followed regulatory protocols, demonstrating reliability, discretion, and attention to detail in a clinical setting.
- Collaborated with RNs, physicians, and administrative staff to ensure seamless treatment experiences in a fast-paced environments.
- Observed and reported changes in patients’ physical and emotional well-being, showing attentiveness to client needs.
- Supported onboarding of new patients and family education, often acting as a first point of contact.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Educator Director
BELA NYC
Huntington
04.2019 - 02.2022
- Developed engaging curriculum for esthetics training programs.
- Facilitated hands-on workshops for students in skincare techniques.
- Mentored aspiring estheticians on industry best practices and trends.
- Evaluated student performance and provided constructive feedback regularly.
- Implemented innovative teaching methods to improve student engagement.
- Maintained compliance with state regulations in esthetics education programs.
- Maintained accurate records of student attendance and grades.
- Developed and implemented comprehensive educational programs for esthetician students.
- Served as a mentor for new instructors joining the department by providing advice on effective teaching strategies.
- Fostered positive relationships with faculty members from other departments in order to create a cohesive environment conducive to learning.
- Encouraged critical thinking skills by posing questions during lectures and discussions about various topics in esthetics theory.
- Demonstrated techniques for care on both mannequins and live people.
Spa Sales Associate
Red and White Spa
New York
02.2016 - 03.2019
- Assisted clients in selecting spa services tailored to individual needs
- Maintained cleanliness and organization of spa facilities and treatment rooms
- Processed customer transactions using point-of-sale systems efficiently
- Provided information on products and services to enhance customer experience
- Collaborated with team members to ensure smooth daily operations
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
- Upsold additional items based on customer interests and needs.
- Educated patients on tailored services.
Education
Associate of Applied Science - Business Administration And Management
ASA College
Brooklyn, NY09-2016
Skills
- Customer relationship management
- Sales strategy development
- Sales forecasting
- Customer liaison
- Project management
- Upselling and cross selling
- Relationship selling
- Client engagement
- Time management
- HIPAA
- CPR/AED
Certification
- Barbicide Covid-19 Certification
- License to practice waxing from DOLS
- Advanced project management certification
- Red Cross First Aid
- Red Cross CPR
Languages
English
Professional
Spanish
Limited
Timeline
Patient Care Technician /Clinical Support Specialist
Rockaway Dialysis
08.2022 - 03.2025
Educator Director
BELA NYC
04.2019 - 02.2022
Spa Sales Associate
Red and White Spa
02.2016 - 03.2019
Associate of Applied Science - Business Administration And Management
ASA College