Aaralyn Martinez
Teaneck,New Jersey
Overview
3
3
years of professional experience
Work History
Crew Member Supervisor
Dunkin, Southpaw
Hackensack
03.2022 - 05.2023
- Distributed necessary tasks and duties during each shift.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Monitored food inventory and supplies to prevent waste.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Set performance goals for individual team members and created reward systems and contests.
- Monitored food preparation, production, and plating for quality control.
Crew Member
Dunkin, Cedar Lane
Teaneck
06.2021 - 03.2022
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Nursing Home Volunteer
Sacred Heart Nursing Home
Temple, Pennslyvania
04.2021 - 06.2021
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Crew Member
C Squared Cafe
Hasbrouck Heights, NJ
08.2023 - 10.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Customer Service Representative
Wawa
Hackensack, NJ
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate Degree In Radiology - Radiology
Bergen Community College
Paramus, NJHigh School Diploma -
Teaneck High School
Teaneck06.2023
Skills
- Employment Law
- Individual and Team Goals
- Professional Communication
- Greeting and Seating Guests
- Customer Satisfaction
- Safe Food Handling Practices
- Food and Beverage Service
- Crew Supervision
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Crew Member
C Squared Cafe
08.2023 - 10.2023
Customer Service Representative
Wawa
06.2023 - Current
Crew Member Supervisor
Dunkin, Southpaw
03.2022 - 05.2023
Crew Member
Dunkin, Cedar Lane
06.2021 - 03.2022
Nursing Home Volunteer
Sacred Heart Nursing Home
04.2021 - 06.2021
Associate Degree In Radiology - Radiology
Bergen Community College
High School Diploma -
Teaneck High School