Aaran Velarde
Hidden Valley Lake,CA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Dolce
Saint Helena, CA
01.2016 - 05.2019
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Saint Helena Brewery
Middletown, CA
04.2018 - 2019
- Provided exceptional customer service by taking and delivering food orders promptly.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Learned menu items thoroughly to effectively answer guest inquiries and make recommendations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Adapted quickly to changing situations, ensuring a positive dining experience for all guests.
- Supported team members during busy shifts, enhancing overall efficiency in service delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Gas Station Attendant
Shell
Hidden Valley Lake, CA
05.2017 - 09.2018
- Operated fuel pumps and ensured compliance with safety regulations.
- Assisted customers with fuel purchases and inquiries, providing excellent service.
- Maintained cleanliness of fueling area, promoting safety and a welcoming environment.
- Monitored inventory levels and reported shortages to management for timely replenishment.
Tech Lead
Target
Santa Rosa, CA
02.2012 - 03.2017
- Led cross-functional teams to implement technical solutions enhancing project efficiency.
- Developed and maintained application architecture aligning with organizational goals.
- Collaborated with stakeholders to define project requirements and deliverables.
- Conducted code reviews ensuring adherence to best practices and quality standards.
Caregiver
Brookdale Assisted Living
Windsor, CA
03.2014 - 03.2016
- Provided compassionate personal care, assisting clients with daily living activities and promoting independence.
- Administered medication and monitored health conditions, ensuring adherence to care plans.
- Collaborated with healthcare professionals to communicate client needs and coordinate care efforts.
- Maintained accurate documentation of client progress and changes in health status for review by medical staff.
- Assisted clients with mobility, utilizing proper techniques to ensure safety and comfort during transfers.
Education
Medical Assistant -
Mycaa
OnlineHigh School Diploma -
Analy Highschool
Sebastopol, CA2012
Phlebotomist -
School of Health Care Education
Berkeley, CA2012
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- High volume dining
- Food safety practices
- Performance improvement
- Inventory management
- Shift management
- Wine pairing
- Calm demeanor
- Effective customer upselling
- Positive and professional
- Reliable and responsible
- Warm and friendly
- Reliability
- High energy and stamina
- Problem-solving
Timeline
Server
Saint Helena Brewery
04.2018 - 2019
Gas Station Attendant
Shell
05.2017 - 09.2018
Server
Dolce
01.2016 - 05.2019
Caregiver
Brookdale Assisted Living
03.2014 - 03.2016
Tech Lead
Target
02.2012 - 03.2017
Medical Assistant -
Mycaa
High School Diploma -
Analy Highschool
Phlebotomist -
School of Health Care Education