Aariana Stephens
Mansfield
Summary
Results-driven professional with healthcare, insurance, customer service, and sales experience. Skilled in needs analysis, cost-benefit evaluation, Salesforce CRM, documentation, stakeholder communication, and process improvement. Experienced in analyzing customer requirements, recommending solutions, maintaining accurate records, and supporting business objectives in remote environments. Seeking a Remote Business Analyst role.
Professional Benefits Advisor with proven ability to evaluate and optimize employee benefits programs. Adept at fostering team collaboration and navigating dynamic environments to achieve results. Expertise in benefits administration, regulatory compliance, and employee communication, with strong focus on delivering impactful solutions. Reliable and adaptable, ensuring seamless integration with organizational needs and goals.
Overview
3
3
years of professional experience
Work History
National Benefit Advisor
Molina Healthcare
06.2025 - Current
- Analyze healthcare needs and conduct cost-benefit evaluations to recommend appropriate health plans. Educate members on benefits, eligibility, coverage options, and enrollment processes. Manage inbound and outbound communications while maintaining accurate documentation. Conduct needs assessments and align solutions with member requirements. Coordinate enrollment activities and ensure compliance with benefit guidelines. Utilize CRM systems and business tools to track interactions and support reporting. Collaborate with internal teams to resolve issues and improve customer outcomes. Consistently meet performance and quality metrics in a remote environment.
- Remote
Medicare Sales Agent
HealthPlanOne
06.2023 - 06.2025
- Reviewed healthcare plans and evaluated customer needs. Utilized Salesforce CRM to manage client information and activities. Recommended Medicare Advantage, prescription, vision, and dental coverage options. Maintained detailed documentation and supported customer decision-making.
- Remote
Education
Bachelor of Science - Business
University of Phoenix
Skills
- Data Analysis
- Salesforce CRM
- Requirements Gathering
- Process Improvement
- Documentation & Reporting
- Customer Relationship Management
- Microsoft Office
- Problem Solving
- Stakeholder Communication
- Healthcare Benefits Analysis
- Enrollment Operations
- Quality Assurance
- Benefits analysis
- Employee relations
- Benefits administration
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
National Benefit Advisor
Molina Healthcare
06.2025 - Current
Medicare Sales Agent
HealthPlanOne
06.2023 - 06.2025
Bachelor of Science - Business
University of Phoenix